@inbook {Hooper-Greenhill 2006, title = {Studying Visitors}, booktitle = {A Companion to Museum Studies}, year = {2006}, publisher = {Blackwell Publishing}, organization = {Blackwell Publishing}, address = {Chicester}, author = {Hooper-Greenhill, Eilean}, editor = {Macdonald, Sharon} } @inbook {Miles, Tout 1994a, title = {Impact of Research on the Approach to the Visiting Public at the Natural History Museum, London}, booktitle = {The Educational Role of the Museum}, year = {1994}, publisher = {Routledge}, organization = {Routledge}, address = {London, New York}, author = {Miles, R. S. and Tout, A. F.}, editor = {Hooper-Greenhill, Eilean} } @inbook {Miles, Tout 1994b, title = {Outline of a Technology for Effective Science Exhibits}, booktitle = {The Educational Role of the Museum}, year = {1994}, publisher = {Routledge}, organization = {Routledge}, address = {London, New York}, author = {Miles, Roger and Tout, Alan}, editor = {Hooper-Greenhill, Eilean} }